Arro Jet - The Tour Collective

Booking cancellation policy
We understand that plans can change. That’s why we offer a flexible cancellations policy so you can travel in confidence:

Individual bookings
For individual bookings of up to 10 persons, cancellations are accepted 3 hours before departure without penalty (excl. Hopo Gold Coast Ferry). The payment is non-refundable if the booking is cancelled within 3 hours of the booking date.

Group bookings
For group bookings of 11 or more persons, cancellations are accepted up to seven days before departure without penalty (excl. Hopo Gold Coast Ferry). The payment is non-refundable if the booking is cancelled within seven days of the booking date.

Private vessel/venue hire
For private vessel/venue hire bookings, cancellations are accepted up to 14 days before departure without penalty (excl. non-refundable deposit). The payment is non-refundable if the booking is cancelled within 14 days of the booking date.

Combination tickets
Cancellations are not accepted. The payment is non-refundable. Sea World theme park entry tickets are to be treated as cash and cannot be replaced if lost or stolen.

Hopo Gold Coast Ferry tickets
Cancellations are not accepted. The payment is non-refundable.

Third-party bookings
If you have booked via a third-party, such as an online travel agent, your booking will be subject to their cancellation policy. Please contact the third-party direct for further information.

We understand that unforeseen and unfortunate circumstances may apply to a cancellation of a booking and will be happy to discuss these circumstances with you to assist in such an event.

Tour cancellation policy
On occasion, the operator may have to cancel a cruise due to unfavourable weather conditions, low passenger numbers or government directives. In this unlikely event, you will be offered travel on another suitable tour/day or issued a full refund. Refunds will not be provided for non-refundable bookings.

Substitutions
The operator reserves the right to substitute the vessel, itinerary, date, time, price, location, inclusions and age restrictions without notice.

Return times
All return times are approximate.

Liability
The operator and its employees are not liable or responsible for any accidental injury to passengers or any loss or damage to personal possessions.

Infants
Infant age is 0 to 2 years inclusive. Infants are free of charge. However, they still require a ticket to travel.

Children and teenagers
Child age is 3 to 13 years inclusive. Children require a ticket to travel.

Seniors
Seniors must present an Australian or New Zealand Government-issued Senior Card at check-in to receive the Senior ticket rate.

Concession cards
You must carry your proof of concession entitlement with you at all times and show it to the driver or authorised person when asked.

Companion cards
National companion cardholders who purchase a ticket can receive admission for their companion at 50% RRP. Excludes VIP Captain’s Lounge experiences. Companion card bookings can only be made directly with the operator over the phone. A valid National, State or Territory companion card must be presented at check-in.

Supervision of minors
Infants, children and teenagers under the age of 16 must be accompanied by a parent or guardian. If you are accompanied by a minor you are responsible for their safety at all times.

Health Problems
If you have mobility or health problems that may impact your safety before, during or after the tour you must inform the operator when booking.

Safety
Guests must follow the directions of staff before, during and after your selected tour.

Arro Jet Waiver: Before embarking on your journey with Arro Jet, please be aware that all passengers are required to sign a waiver. This ensures mutual understanding and agreement to the terms of our trip. To facilitate this process seamlessly, we kindly request that you carefully review and sign the waiver, which will be clearly outlined in the check-in documentation. Your cooperation in signing the waiver is invaluable and assists us in prioritizing the safety and satisfaction of all our guests.