Aerial Adventure Pemberton

1.Last updated 28th September 2025

2.All participants and/or spectators herein referred to as “Guests” must adhere to Aerial Adventure Pemberton’s Booking Terms and Participation Conditions. These terms are applicable to the park operating as Aerial Adventure Pemberton location (AAP)*, and its respective park’s experiences, herein referred to as “the Activities”*. It is the responsibility of the main organiser, who is booking on behalf of their Guests, to ensure all Guests understand and accept these terms as part of the conditions of entry.

3.*Our location and experiences do not include the Gloucester Tree and/or its climb. This is a unique, separate location and activity for which we are not responsible, even though is located meters away from AAP.

4.Smoking (including vaping and e-cigarette) is not permitted at AAP.
5.The consumption of alcohol is not permitted at AAP.

6.The timeframe during which Guests can participate in the Activities is called “the Session”.

7.General Terms and Conditions.

7.1.During the Activities, Guests may ascend to heights of up to 29 metres within the forest environment. While we take extensive safety measures, there are inherent risks, including but not limited to branch falls. It is important to acknowledge that in a natural setting like ours, not all risks can be entirely predicted or controlled, and therefore by booking and/ or participating you understand and accept these inherent risks.

7.2.By agreeing to these terms and conditions, you and all Guests agree to adhere to each experience’s rules of participation. Our experiences include:
7.2.1.Low ropes courses.
7.2.2.High ropes courses.
 

7.3.The Activities are not permitted to Guests with any of the following conditions:
7.3.1.Unable to reach 120 cm (measured at mid-palm, with both arms stretched above one’s head and feet flat on the ground).
7.3.2.Under the age requirements.
7.3.3.Over 120 Kg – we may weigh participants.
7.3.4.Pregnant.
7.3.5.With existing severe medical conditions.
7.3.6.Injured.
7.3.7.Under the influence of either alcohol or drugs.
7.3.8.Inability to comprehend and/ or apply AAP rules.
7.3.9.Under 18 years old unaccompanied by an adult.
7.3.10.Do not meet the supervision ratio requirement.
7.3.11.Do not agree to AAP’s Terms and Conditions or do not agree to follow AAP’s rules.

7.4.The Activities are not permitted, to anyone, outside of AAP’s terms and conditions and outside a valid Session.

7.5.Guests are required to sign a waiver at the time of onboarding, as a condition to entry. Only WA Schools and Scouts are exempt from signing the waiver.

7.6.Proper attire is mandatory for participation in the Activities.
7.6.1.Fully enclosed, sturdy footwear from the ankle down with rigid soles, and no prominent heels, are required (we highly recommend this for non-participants as the pathways may be uneven).
7.6.2.Shoulder length hair or longer, must be secured in a low style. For those with particularly long hair, a braid is required.
7.6.3.Waist covered.
7.6.4.Remove or cover piercings.
7.6.5.Remove jewellery, such as watches, rings, necklaces and large hoop styled or dangling earrings.
7.6.6.Remove any loose items.
7.6.7.Essential medication that needs to be on your person should be communicated to park management.
7.6.8.The Activity allows the use of phones and cameras, provided they are securely attached and are approved by an AAP manager.

7.7.AAP does not include personal lockers, AAP recommends valuable items to be left in a safe place known only by guests and does not take responsibility for any damage or loss of personal items or clothing as a result of attending the park.

7.8.All Guests must ensure they have met the correct supervision ratio prior to arrival.
7.8.1.Ratio children: 1 adult to 4 children up to 7y/o.
7.8.2.Ratio juniors: 1 adult to 10 juniors from 8 years old to 17 years old.
7.8.3.Ratio special needs: please speak to a qualified staff to discuss your particular circumstances.

7.9.No equipment belonging to AAP is to be taken past the check-in area. All equipment is to be removed onto the designated equipment area prior to using the bathroom and must be fitted by a team member prior to continuing the Activities.

7.10.Keep to designated paths for your safety and to prevent root compaction around our trees.

7.11.AAP reserves the right, in its absolute discretion, to refuse admission to the Activities, ban from entry to the Activities or remove from the Activities any person who may compromise the safety or wellbeing of other Guests or Staff or natural resident of the location.

7.12.No refunds or rescheduling will be payable by AAP should any Guest not be permitted to participate due to the above.

7.13.We politely ask that all Guests keep the noise to a minimum to allow other Guests to hear important safety instructions by our staff and in respect for our wildlife and neighbours.

7.14.The location of our parks is home to both native and wild species. For their protection, a limited interaction with domestic species of any kind is in place. Providing they are supervised at all times, well behaved and on a lead, dogs are welcome on the mulch area.

7.15.Last entry is at 3pm.

7.16.Last chance to start the courses:
7.16.1.Kookies: 4:30pm
7.16.2.Explorers: 4:30pm
7.16.3.Highwire: 4:15pm
7.16.4.Gloucester Glide: 4:15pm
7.16.5.No refunds or rescheduling will be payable by AAP should any Guest not be able or willing to complete or start the courses in due time except as described in the ‘Cancellation | Refund Policy’ in clause 8.

8.Cancellation | Refund Policy

8.1.Duration of a Session:
8.1.1.A Session starts either from the time of the booking or from the time stamp on the ticket.
8.1.2.A Session is finished once the Guests return their equipment.
8.1.3.Guests have up to 3 hours (or 2hours from the last entry) from the start of their Session to return the hired equipment.
8.1.4.Each course has a ‘last chance to start’ time as described in the clause 7.16 of the General Terms and Conditions.
8.1.5.No refunds or rescheduling will be payable by AAP should Guests not be able or willing to take advantage of the full Session except as described in the ‘Cancellation Policy’ in clause 5.

8.2.Weather policy:
8.2.1.We are a weather dependent activity. AAP reserves the right to reschedule, pause or cancel the Activities due to factors beyond our control, such as thunderstorms and other unforeseen circumstances. The AAP will contact you if your session is affected.
8.2.2.If AAP is unable to maintain or resume your session and that you have been at AAP for less than 2 hours from the start of your session until it was paused or cancelled by AAP, you may choose between: rescheduling or a 5 year Gift Voucher or a refund.

8.3.Force majeure:
8.3.1.Should major events beyond the reasonable control of AAP, including but not limited to “acts of God,” war, strikes, major transport or stay disruption, pandemic, government regulation or advisory, disaster; AAP maintains to right to reschedule, pause or cancel the Activities. The AAP will contact you if your session is affected.
8.3.2.If AAP is unable to maintain or resume your Session and that you have been at AAP for less than 2 hours from the start of your session until it was paused or cancelled by AAP, you may choose between: rescheduling or a 5 year Gift Voucher or a refund.

8.4.Personal factors: Refunds, rescheduling or booking credits are not extended to Guests unable to complete the experience due to personal factors, such as changes of mind or confidence levels.
 

8.5.General booking and ticketing pricing:
8.5.1.Fee:
8.5.1.1.Booking incurs a booking fee.
8.5.1.2.Only manual card payment incur a bank fee.
8.5.2.Surcharge:
8.5.2.1.Booking online for or during a public holiday is free from a public holiday surcharge.
8.5.2.2.Only the tickets bought at the AAP ticket booth during a public holiday will incur a public holiday surcharge.
8.5.3.Discounts or specials:
8.5.3.1.Discounts and promotions need to be applied at the time of payment. Once the payment is confirmed, all preferential pricing is forfeited.
8.5.3.2.Proof of the right to a preferential price may be requested upon onboarding. Failure to provide evidence will result in full price being applied.
8.5.4.Gift Vouchers:
8.5.4.1.Gift Vouchers and Credit Notes are to be treated as Cash.
8.5.4.2.AAP’s Gift Vouchers are valid 5 years from the purchase date.
8.5.4.3.AAP’s Gift Vouchers are non refundable.
8.5.4.4.AAP will not re-issue, amend or prolong Gift Vouchers, should they be lost, stolen or expired.
8.5.4.5.AAP cannot be held liable should the buyer not use or gift the voucher in an appropriate timeframe for it to be used before its expiration date.
8.5.4.6.AAP Gift Vouchers cannot be redeemed for cash or credit.
8.5.4.7.Gift Vouchers must be redeemed at the time of payment. AAP will not issue refunds Guests failed to use a Gift Voucher as payment.
8.5.4.8.Should AAP increase its prices from time to time, Guests will need to pay the admission fee difference.
8.5.4.9.Gift Vouchers are not booking confirmations. Booking availability can be checked on AAP’s website by clicking on the ‘Book Now’ button.

8.5.5.Booking:
8.5.5.1.8 Days prior: The final numbers and balance of your booking is due 8 days prior to your scheduled Session date. Additional Guests are subject to availability.
8.5.5.2.3 to 7 Days prior: Rescheduling or cancellation requests made within 3 to 7 days prior to your scheduled date will incur an additional fee of 25% of the total value of your original booking.
8.5.5.3.1 to 2 Days prior: Rescheduling or cancellation requests made 1 to 2 days prior to your scheduled date will incur an additional fee of 50% of the total value of your original booking.
8.5.5.4.Within 24 hours: Rescheduling or cancellation requests made within 24 hours of your scheduled date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
8.5.5.5.Late arrival: Arriving more than 15 minutes past your Session start time will result in your booking being considered as a no show. This means a 100% fee, with all tickets, including those of no-show Guests, being forfeited.

8.5.5.6.Group bookings: A non-refundable deposit equivalent to 20% of the total value of your booking is required at time of booking. ‘Cancellation | Refund Policy’ clause 8 to 8.5.4.5 above apply.

8.5.5.7.Exclusive booking of the location:
8.5.5.7.1.When booking: A non-refundable deposit equivalent to 50% of the total value of your booking is required at time of booking.
8.5.5.7.2.8 Days prior: The final numbers and balance of your booking is due 8 days prior to your scheduled session date. Additional Guests are subject to availability.
8.5.5.7.3.7 Days prior: Rescheduling or cancellation requests of an exclusive booking, made within 7 days prior to the session date; will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
8.5.5.8.‘Cancellation | Refund Policy’ clause 8 to 8.5.4.5 above apply.
8.5.5.9.VIP Late arrival: Arriving more than 60 minutes past your Session start time will result in your booking being considered as a no show. This means a 100% fee, with all tickets, including those of no-show Guests, being forfeited.

9.By proceeding with the purchase of your Session, may it at full price, discounted or free of charge, you acknowledge that you understand and agree to comply with these terms and conditions.